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You may want to ask....

If you could not find your question below, you could visit our FAQ or Contact Us.

How to place an order? Do I need to register an account?

Placing an order is simple! Just follow these easy steps.

  1. Select your preferred product and variable(s) (if applicable), such as size, plug, colour, etc. on the product page. 
  2. Click ‘ADD TO CART
  3. You can either continue shopping or if you are settled on purchasing your item(s), click on the bag icon on the top right corner and click ‘CHECKOUT‘.
  4. At the Checkout page, please fill up your shipping/billing information and also select your preferred payment mode
  5. Before clicking on ‘PLACE ORDER‘, be sure to review your order as highlighted below:
    • Review your delivery address and choose your payment method. 
    • Apply Coupon code (if any) 
    • Confirm Grand Total Amount
  1. After checking out, you will receive a confirmation email as well as your order details in your email. It’s that simple!  

We offer Guest Checkout which means creating an account is optional for shopping on Posture Art. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. However, you could enjoy a more convenient shopping experience if you are a registered user. The following features are offered to registered users only.

    • Storing your favours item in the Wishlist
    • Receiving the latest promotion of Posture Art
    • Organising your order history 
    • Save address and payment methods for fast checkout

You are welcome to contact us anytime if you need assistance during ordering. 

What does the different order status mean?

In the process of handling your order, your order goes through a series of stages. Here’s a quick guide to easily decode the order statuses you see in the email or in MY ACCOUNT.


Processing – we have received your payment and start processing your order
Waiting shipment – your order is ready and scheduled for delivery
Shipping – your order is on the way to your shipping address
Completed – your order is delivered

Refund requested – we have received your refund request and start processing
Refunded – we have processed your refund to your original payment method

How long does the delivery take?

We aim to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary. Usually, you will receive your products for 7-21 business days. However, it may take longer due to high demand. 

You could track your order here. And feel free to contact our customer service anytime if you need assistance.

*Some product would have specific lead time marked on the product description page

I have ordered multiple items. Why I only receive one part of my order?

2 reasons may cause shipping to you in separate packages and they will arrive on different days.

  1. There may be different lead times due to product supply, so we may prioritise parts of your order and ship them separately.
  2. Your order may be dispatched from various warehouses. 

If this happens, we’ll notify you via email to tell you which items you’ll be receiving in each delivery.

What should I do if I receive an incorrect or defective item?

We are so sorry to provide you with an unpleasant shopping experience. Please contact our CS and provide the following details: 

  1. Your order Number
  2. The matter of the issue
  3. Product Name
  4. Picture or videos of the Incorrect or defective item